Homeowner Services

The Normandy Homes' team would like to thank you for choosing us as your Home Builder. We at Normandy Homes want you to feel at ease in your new home. There will be times when you need assistance with the care of your home or there may come a time for service. We are committed to making sure your questions and concerns in maintaining your home are answered.

Our Customer Care Request Form can be used to assist you in submitting a service request for an issue you may have in your new home. Please complete the form below and a member of our staff will contact you promptly and schedule service as needed. You should hear from a Customer Care Representative within 3 business days.  In the event that you need to reach a customer care representative via phone you may call 469-573-6732.

Please fill out the below form to submit a Customer Care Request.

Thank you for being part of the CB JENI/Normandy homes family! As a family, we are concerned about the safety of our homeowners, employees and trade partners. Before submitting a ticket please answer the following questions: