Warranty Request

When you build with Normandy Homes, rest assured knowing you have a quality -built home with a home warranty you can trust. We understand all the precious moments and memories that will take place in your homes for years to come. And our job is to ensure your home plays a big part in your life story.

All warranty services are now reopened. We are completing assessments and making every effort to schedule warranty work with trade partners.

To request warranty work, please complete the form and COVID-19 protocol information below.  Normandy Homes is committed to delivering the very best customer service while continuing to diligently follow the evolving U.S. Centers for Disease Control and Prevention (CDC) guidance.  

Thank you for continuing to trust Normandy Homes, we are dedicated to the health and safety of your family and ours.  We appreciate your patience as we work through the full reopening of the Customer Service Department.

Provided that you previously documented your warranty items through correct means before the expiration of warranty coverage, Normandy Homes will honor your warranty request when we are able to do so, even if the coverage for your Limited Warranty item has expired by the date we are able to provide warranty service.  However, please be aware that this letter confirming that we will honor warranty service covered by your Limited Warranty does not extend your coverage dates specified in your Limited Warranty.

    Customer Care

    Please fill out the form below to complete a warranty request.

    Is anyone in your home under Quarantine for COVID-19?*

    Has anyone in your home been in close contact with someone that has been diagnosed with COVID-19 in the past 14 days?*

    Do we have your permission to enter your home?*

    Is anyone in your home sick with COVID-19 or flu-like symptoms?*

    What type of warranty service are you requesting?*

    For appliance service requests, please click here.

    Are you the one to contact in regards to service?*

    If no, please tell us who to contact:
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    Corporate Office

    2805 Dallas Parkway,
    Suite 400,
    Plano, Texas 75093

    Design Studio

    2801 E Hwy 121,
    The Colony, TX 75056